Last updated: April 08, 2025
This Privacy Policy outlines how Star Planet Sdn. Bhd. (“We,” “Us,” or “Our”) collects, uses, and manages your personal information when you use our website, Star Planet Membership (“Website” or “Service”). By using the Service, you consent to the practices described in this policy.
Capitalized terms in this policy have the meanings defined below. Definitions apply to both singular and plural uses of the terms.
For the purposes of this Privacy Policy:
We collect personal data directly from you when you:
– Register for an Account
– Purchase concert tickets or redeem membership points
– Contact our support team
– Participate in surveys or promotions
#### Types of Personal Data Collected:
– **Identifying Information**: Name, email address, phone number, and NRIC/passport details (where required by law).
– **Contact Information**: Mailing address, billing address, and preferred communication methods.
– **Account Data**: Membership points history, transaction records, and preferences.
We collect Usage Data through technical tools like cookies and analytics to improve service quality. This includes:
– Device information (IP address, browser, operating system)
– Browsing behavior (pages visited, time spent, referral sources)
– Interaction data (clicks, form submissions, error messages)
We use your personal and usage data to:
1. **Provide Services**: Manage your Account, process transactions, and deliver membership benefits.
2. **Communicate with You**: Send order confirmations, service updates, and promotional offers (you may opt out of marketing emails).
3. **Improve the Service**: Analyze usage patterns to enhance features and content.
4. **Comply with Laws**: Maintain records for legal obligations under Malaysia’s Personal Data Protection Act (PDPA) 2010.
We may share your data with:
– **Service Providers**: Trusted partners who assist with payment processing, shipping, or technical support (e.g., logistics companies, cloud service providers).
– **Legal Authorities**: When required by law, court order, or to protect our rights and safety.
– **Affiliates**: Group companies or partners, provided they uphold our privacy standards.
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Usage data is anonymized or deleted after analysis, except where retention is necessary for security or performance monitoring.
Under the PDPA, you have the right to:
– Access and correct your personal data
– Withdraw consent for data processing (where applicable)
– Request deletion of your data (subject to legal exceptions)
– Lodge a complaint about our data practices
To exercise these rights, contact us using the details below.
We use cookies to:
– **Necessary Cookies**: Enable core functions like secure logins and cart management (cannot be disabled).
– **Functionality Cookies**: Remember your preferences (e.g., language, display settings).
– **Analytics Cookies**: Measure website usage to improve user experience (e.g., Google Analytics).
You can manage cookie settings in your browser, though disabling non-essential cookies may affect your experience.
Our Service is not intended for individuals under 13 years old. We do not knowingly collect personal data from children. If we become aware of such data collection, we will delete it immediately.
The Website may contain links to external sites. We are not responsible for the privacy practices of these third parties and recommend reviewing their policies before sharing data.
We may update this Privacy Policy periodically. Changes will be posted on the Website with the updated “Last updated” date. Your continued use of the Service after changes constitute acceptance of the revised terms.
For questions about this policy or your data, reach us at:
By using the Star Planet Membership Service, you acknowledge that you have read and understood this Privacy Policy.
