Cookie Policy

Last updated: April 11, 2025

This Cookie Policy describes Our policies and procedures on the collection, use, and disclosure of cookies and similar tracking technologies when You use the Service (“Website”) operated by Star Planet Sdn. Bhd. By using the Website, You agree to the collection and use of cookies in accordance with this policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Cookie Policy:

• Cookies are small files placed on Your computer, mobile device, or any other device by a website, containing details of Your browsing history on that website.
• Company (referred to as “the Company”, “We”, “Us”, or “Our”) refers to Star Planet Sdn. Bhd., 62, Jalan Metro Pudu, off, Jln Yew, Fraser Business Park, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
• Service refers to the Star Planet Membership website, accessible from https://membership.starplanet.com.my.
• Third-Party Cookies are cookies set by websites, servers, or services other than the Company, such as analytics or advertising providers.
• You means the individual accessing or using the Service, or the company or other legal entity on whose behalf such individual is accessing or using the Service.

What Are Cookies and Why Do We Use Them?

Cookies are essential for the operation and improvement of our Website. They help us remember Your preferences, analyze how You use the Website, and deliver personalized content. We use both first-party cookies (set by Us) and third-party cookies (set by our partners).

Types of Cookies We Use

Necessary / Essential Cookies

These cookies are essential for the Website to function and cannot be disabled in our systems. They perform functions like maintaining user sessions, securing accounts, and remembering cart items. Without these cookies, the Website may not work properly.

• Examples: Session cookies for login authentication, cart management cookies (e.g., woocommerce_cart_hash).
• Type: Session cookies (deleted when You close Your browser).
• Administered by: Us.

Functionality Cookies

These cookies allow us to remember choices You make (e.g., language, region, or login preferences) to provide a more personalized experience.

• Examples: Cookies that remember Your preferred language or keep You logged in.
• Type: Persistent cookies (stored for 1–12 months).
• Administered by: Us.

Analytical / Performance Cookies

These cookies help us analyze how You use the Website by collecting information about Your browsing behavior (e.g., pages visited, time spent, error messages). This data is used to improve Website performance and user experience.

• Examples: Google Analytics cookies (_ga, _gid), WooCommerce analytics cookies.
• Type: Persistent cookies (stored for 6–24 months).
• Administered by: Us and third-party service providers.
• Opt-Out: You can disable these via Your browser settings or Google’s Opt-Out Tool.

Marketing and Targeting Cookies

These cookies are used to deliver ads that are relevant to Your interests. They track Your activity across websites to show personalized content and measure the effectiveness of marketing campaigns.

• Examples: Facebook Pixel cookies (_fbp), Google Ads cookies (_gcl_au).
• Type: Persistent cookies (stored for up to 24 months).
• Administered by: Third-party advertising partners.
• Opt-Out: Use Digital Advertising Alliance or adjust settings on social media platforms.

How to Manage Cookies

You can control cookies through Your browser settings:

• Enable/Disable Cookies: Most browsers allow You to block non-essential cookies (see Your browser’s “Privacy” settings).
• Delete Cookies: Clear Your browser’s cookie storage at any time (via history or settings).

Note: Disabling necessary cookies may affect Website functionality (e.g., login issues, cart abandonment).

Third-Party Cookies

We work with third parties (e.g., analytics, social media, advertising networks) that may set cookies on Your device. These parties have their own privacy policies:

• Google Analytics: Google Cookie Policy
• Facebook: Facebook Cookie Policy

PDPA Compliance (Malaysia)

We comply with the Personal Data Protection Act 2010 (PDPA). Non-essential cookies are only used with Your consent, which You provide by using the Website or accepting our cookie consent banner. You may withdraw consent at any time by clearing Your browser cookies or contacting Us.

Changes to This Cookie Policy

We may update this policy periodically. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Website after changes means You accept the updates.

Contact Us

If You have questions about this Cookie Policy, contact Us:

• By email: [email protected]
• By visiting our contact page: https://starplanet.com.my/contact-us
• By phone: +603-9223 3667